STORE Policy
ORDER CHANGES + CANCELLATIONS
To ensure your orders arrive as quickly as possible, we encourage our customers to review their order and delivery details at checkout. We don't take responsibility for missed deliveries due to typos in delivery information.
Once you have confirmed your order, it might not be possible to edit or cancel it. If you need to change some parameters i.e. addresses, etc., please contact us at connect@foundhervoice.co and we will check whether such an option is available. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
RETURNS, REFUNDS, EXCHANGES
Every product is made for each individual customer, so excessive returns and exchanges are difficult for us to manage and resell, which is why we have put limitations in place. Please be sure to read our complete store policy in full before making a purchase.
We include very detailed size charts, sizing considerations for each item, and we have placed a reminder in the checkout window to ensure each customer has reviewed sizing and selected the best item based on their measurements and style preferences.
BUYERS REMORSE
We do not offer returns or refunds for buyers remorse. All of our items are printed on demand for our customers, making it more difficult for us to resell those items in the future.
SIZE EXCHANGES
We offer one size exchange per order, but the return shipping cost will be the responsibility of the buyer. Customers will need to contact us within 7 days of the delivery to make their request, and the items need to be shipped back to us within 14 days of delivery. Once we receive the original item back in our warehouse, the new item will be sent out.
MISPRINTED, DAMAGED, DEFECTIVE
We pride ourselves on unparalleled product quality. All our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement or offer a refund. Photographic evidence will likely be required. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received.
CARRIER ERROR / LOST IN TRANSIT
If your order is returned due to carrier error, we will offer to reship the order at no cost to you. Claims regarding orders that haven’t been received must be submitted within 30 days after the expected delivery timeframe.
WRONG ADDRESS / INSUFFICIENT INFORMATION
If the customer has provided an address that is considered insufficient by the courier, the shipment will be returned to our facility. The customer will be liable for reshipment costs once we have confirmed an updated address with you. Claims need to be made within 14 days of the estimated delivery date.
HOW YOU CAN CONTACT US
For any other concerns regarding your orders, please contact us by: